FAQs
My Account
How do I create an account?
How do I edit my account information?
I forgot my password, what do I do?
Click here! Then simply enter your information to set up your account.
Login into your account here. From there you'll be able to edit you addresses.
Go here. There you will see a "forgot your password" link. Click this link and enter your email address to receive instructions on how to change your password.
Returns
What is your return policy?
I recently returned an item. When will my refund be processed?
We offer easy returns! If you're not 100% satisfied with your order, we’d be happy to offer you a full refund of your purchase price, provided that returned items are in their original condition. We provide a credit for shipping charges only for orders that shipped incorrectly or were damaged during delivery. Shipping costs for all other returns are not refundable.
To return an item, email info@threebythree.com (within 30 days of your purchase) and you will be provided with a return authorization number. Please return the merchandise in its original packaging and in saleable condition to: Three by Three Seattle, 2700 W Commodore Way, Seattle WA 98199
Refunds usually take 7-10 business days to process from the time we receive your item(s).
Order Status
Has my order shipped?
When will my backordered items ship?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived or is missing items.
I received a product with missing parts.
I received the wrong product.
You will receive a shipping confirmation by email when your order has shipped. You may also check the status by logging into your account. Orders generally ship within 2 business days after we process your payment information.
Backordered items may take 4-6 weeks or longer to ship.
Please contact us at info@threebythree.com.
You will receive a tracking number via email once your item(s) have shipped.
Please contact us at info@threebythree.com.
If you feel that you have received a product with missing parts, please contact customer service within 72 hours of receiving the product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
Shipping
Does my order qualify for free shipping?
When will my order ship?
What is the cost of shipping?
We offer free standard ground shipping on orders of $50 (after discount) or more! During the checkout process, simply select "Free Shipping" as your shipping option. Free shipping is valid for online orders only within the continental United States and cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or APO/FPO addresses. Free shipping and discounts cannot be applied to previous purchases.
Orders generally ship within two business days after receiving your order. Shipping time varies by service.
Exceptions: Orders shipping to Alaska and Hawaii will require an additional business day to arrive. Standard shipping is not available for orders shipping to Alaska or Hawaii.
To place an order outside the US or Canada, please contact us.
Note: Additional duties and brokers' fees apply to orders shipping to Canada. These are automatically factored into your order total. We will notify you of any changes prior to shipping your order.
For all orders over $50 within the contiguous U.S., ground shipping is free! For all other orders, shipping is automatically calculated prior to submitting your payment information. To calculate the cost of shipping, you may begin the checkout process, which will give you a list of available shipping options and their prices.
Pricing and Billing
Do I have to pay sales tax?
I have a question about my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Is my billing information secure?
What cards do you accept?
Sales tax will only be charged on orders shipping to the state of Washington.
Log into your account to review your orders. If you have further questions or concerns, please contact customer service for further assistance.
Log in here to view all orders in your account and print invoices.
Your credit card will be charged within 24 hours prior to shipment of your item(s).
All transactions on this website are protected with SSL (secure socket layer) encryption, the highest standard in internet security.
We accept Visa, Mastercard, American Express, PayPal, and Amazon Pay.
