FAQs

How do I create an account?

Click here! Then simply enter your information to set up your account.

How do I edit my account information?

Login into your account here. From there you'll be able to edit you addresses.

I forgot my password, what do I do?

What is your return policy?

We offer easy returns! If you're not 100% satisfied with your order, we’d be happy to offer you a full refund of your purchase price, provided that returned items are in their original condition. We provide a credit for shipping charges only for orders that shipped incorrectly or were damaged during delivery. Shipping costs for all other returns are not refundable.

To return an item, email info@threebythree.com (within 30 days of your purchase) and you will be provided with a return authorization number. Please return the merchandise in its original packaging and in saleable condition to:

Three by Three Seattle

2700 W Commodore Way 

Building A, Suite 301

Seattle WA 98199

I recently returned an item. When will my refund be processed?

Has my order shipped?

You will receive a shipping confirmation by email when your order has shipped. You may also check the status by logging into your account. Orders generally ship within 2 business days after we process your payment information.

How do I change quantities or cancel an item in my order?

Please contact us at info@threebythree.com.

How do I track my order?

You will receive a tracking number via email once your item(s) have shipped.

My order never arrived or is missing items.

Please contact us at info@threebythree.com.

I received a product with missing parts.

If you feel that you have received a product with missing parts, please contact customer service within 72 hours of receiving the product.

I received the wrong product.

Does my order qualify for free shipping?

We offer free standard ground shipping on orders of $50 (after discount) or more! During the checkout process, simply select "Free Shipping" as your shipping option. Free shipping is valid for online orders only within the continental United States and cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or APO/FPO addresses. Free shipping and discounts cannot be applied to previous purchases.

When will my order ship?

Orders generally ship within two business days after receiving your order. Shipping time varies by service.
Exceptions: Orders shipping to Alaska and Hawaii will require an additional business day to arrive. Standard shipping is not available for orders shipping to Alaska or Hawaii.
To place an order outside the US or Canada, please contact us.
Note: Additional duties and brokers' fees apply to orders shipping to Canada. These are automatically factored into your order total. We will notify you of any changes prior to shipping your order.

What is the cost of shipping?

Do I have to pay sales tax?

Our website will calculate the appropriate sales tax for you at check out.

I have a question about my charges.

Log into your account to review your orders. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.

Log in here to view all orders in your account and print invoices.

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Is my billing information secure?

All transactions on this website are protected with SSL (secure socket layer) encryption, the highest standard in internet security.

What cards do you accept?