you made it!

confirm your email to receive a

15% discount

on your first order

POLICIES

RETURNS

Merchandise may be returned for a refund within 30 days of purchase and must be accompanied by the original receipt, in its original condition and packaging. Shipping charges will not be refunded. No returns or exchanges are permitted after 30 days.

Returns must be authorized in advance.
Email info@threebythree.com or call 877-329-3462 | M-F 9-5p PST for a return authorization number.

Returns must be packed well to prevent damage in transit and sent at the customer's expense to: Three by Three Seattle, 3665 Woodland Park Ave N, Seattle, WA 98103

PRIVACY POLICY

INFORMATION COLLECTION AND USE

Three by Three, Inc. is the sole owner of all information received from threebythree.com. The information is used entirely and only by us, except in cases where we use third-party agents to perform certain functions, such as credit card processing, delivering packages, fulfilling orders, or analyzing data. In those cases, we provide only the information necessary for the performance of those specific functions. These companies are not authorized to retain, share, store, or use personally identifiable information for any secondary purposes. We will not sell, share or rent this information to any other entity for any reason. We use this information only to personalize service to our customers' individual needs.

FAQs

MY ACCOUNT

RETURNS

  • What is your return policy?
    • Merchandise may be returned for a refund within 30 days of purchase and must be accompanied by the original receipt, in its original condition and packaging. Shipping charges will not be refunded. No returns or exchanges are permitted after 30 days.

      Returns must be authorized in advance.
      Email info@threebythree.com or call 877-329-3462 | M-F 9-5p PST for a return authorization number.

      Returns must be packed well to prevent damage in transit and sent at the customer's expense to: Three by Three Seattle, 3665 Woodland Park Ave N, Seattle, WA 98103
  • I recently returned an item. When will my refund be processed?
    • Refunds usually take 7-10 business days to process from the time we receive your item(s).

ORDER STATUS

SHIPPING

  • Does my order qualify for free shipping?
    • We offer free standard ground shipping on orders of $30 or more! During the checkout process, simply select "Free Shipping" as your shipping option. Free shipping is valid for online orders only within the continental United States and cannot be applied to purchases being shipped to Alaska, Hawaii, US Territories or APO/FPO addresses. Free shipping and discounts cannot be applied to previous purchases.
  • When will my order ship?
    • Orders generally ship within two business days after receiving your order. Shipping time varies by service.
      Exceptions: Orders shipping to Alaska and Hawaii will require an additional business day to arrive. Standard shipping is not available for orders shipping to Alaska or Hawaii.
      To place an order outside the US or Canada, please contact us.
      Note: Additional duties and brokers' fees apply to orders shipping to Canada. These are automatically factored into your order total. We will notify you of any changes prior to shipping your order.
  • What is the cost of shipping?
    • For all orders over $30 within the contiguous U.S., ground shipping is free! For all other orders, shipping is automatically calculated prior to submitting your payment information. To calculate the cost of shipping, you may begin the checkout process, which will give you a list of available shipping options and their prices.

PRICING AND BILLING